Delivery Information

• Despatch and Tracking

Orders received before 2pm will be despatched within 2 working days subject to stock availability. Weekend orders will be shipped on the Monday.

• Delivery Methods & Charges:

Pilot only charge per order and not per product ordered

All charges will be made clear BEFORE asking you to finally confirm the payment of your items. If your country of origin is not listed please contact Pilot  to see if we can arrange delivery to your destination.
 

• Returns Procedures and refunds:

Faulty Goods:
Please return faulty goods to us Pilot Communications, Unit C Ashgrove Ind Park, heath Place, Bogor Regis, West Sussex, PO22 9SL for repair or replacement within the warranty period.
Exchanges will be provided at our discretion and will be replaced with the same item wherever possible

Unwanted Items:
If you decide the item you have received is unwanted it can be returned within 30 days providing it has NOT been opened or used in any way and is in its original packaging.
Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. Pilot are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.


© 2013 Pilot Communications (Europe) Ltd, Unit C, Ashgrove Industrial Park, Heath Place, Bognor Regis. West Sussex. PO22 9SL. U.K.

Telephone: +44 (0) 1243 870 999 | Email: raine@pilot-europe.com