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Terms & ConditionsMaking A PurchaseMaking a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, MasterCard, Delta and Maestro. If you are shopping from North America or anywhere else outside of the United Kingdom, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Shipping And HandlingUK Delivery is within normal office hours usually within 2 to 3 working days from receipt of the order, if we receive your order before 12pm it will be despatched that day. If your order is received after 12pm, we will despatch the following working day. Overseas Customers: Should part of your order be out of stock, we will despatch the items that are available immediately. At the same time, we will contact you by e-mail to advise you of the situation. The remaining items can then be placed on back order, although this will incur an additional postage charge. Alternatively, they can be removed from the order and then re-ordered on another occasion. Pilot will notify you if an item is no longer available and offer substitute goods where possible. If you do not wish to accept the substituted goods then you may cancel your order.
Back Orders
If an item is out of stock: Credit Card SecurityPilot Communications uses Protx secure online payment services to process secure online credit card and debit card payments. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transation process. Protx will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party. Protx is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. To visit the Protx website please click HERE GuaranteePilot has made every effort to ensure that products are of the highest quality and value to the customer. Goods are not supplied on a trial basis, so please check compatibility prior to making a purchase. All Pilot manufactured products carry a lifetime guarantee against manufacturing defects. Guarantees vary on other products but details will be provided. All products supplied come with a minimum 12 month guarantee. Should you have any questions regarding the guarantee period, please contact us prior to ordering your items. Contacting UsIf you need to reach us, please email us on info@pilot-europe.com alternatively, you can call on +44 (0) 1243 870999 or fax us on +44 (0) 1243 870990 or write to us at Pilot Communications Europe Ltd, Unit G4, 14 Beeding Close, Southern Cross Trading Estate, Bognor Regis, West Sussex, PO22 9TS, United Kingdom. Privacy PolicyPilot Communications Europe Ltd does not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Copyright & TrademarkThis web-site is owned and operated by Pilot Communications Europe Limited. The material contained on this Web Site, including design, text, graphics, and all other information on this Site is copyright Pilot Communications Europe Ltd. All rights reserved. Any unauthorised use of the material on this site without the prior permission may violate copyright. Pilot respects all relevant trademarks which are marked accordingly.
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©2008 Pilot Communication Europe Ltd