• Email / Telephone response time
Pilot will endeavour to reply to your enquiry as soon as possible.
• Payment Options:
PILOT accepts VISA, Mastercard, Visa Debit, Switch, Paypal and Bank transfers. If you are uncomfortable about sending your credit card details over the Internet using our secure payment system, then you can place your order over the phone or request our bank information to be provided.
Note: for additional security your credit card details are never stored on www.pilot-europe.com
All online paymets are handled outside of this site by SAGEPAY, fully PCI compliant secure payment services.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully
We collect information about you: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
credit/debit card details
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We will use the information you provide only for the following purposes:
To send updates regarding the status of your orders
All manufacturer normal guarantees apply.
• Supply of Goods:
It may be, that due to circumstances beyond our control, Pilot are not able to guarantee the supply of goods. The acknowledgment generated to a customer at the time an order is placed is confirmation only of the details given by the customer and is not an acceptance of the order. Prices may change at any time or goods may not currently be available. Should this be the case Pilot will contact the customer by e-mail or telephone within 5 working days to apprise them of the situation and give them the option to cancel the order.
• Order Acknowledgement:
An order placed on the website will be acknowledged as received through an 'Order Acknowledgement' sent to your e-mail address. The order becomes confirmed at the point of despatch. If there are any problems with your order, then you will be contacted directly.
• Quality of Goods/Fitness for Purpose:
Pilot makes every effort to ensure that products advertised on the site are of a high quality. In the event that goods received are found not to be of merchantable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent otherwise we will refund your monies in full
• Returns Procedures and refunds:
Please return faulty goods to us Pilot Communications, Unit C Ashgrove Ind Park, heath Place, Bogor Regis, West Sussex, PO22 9SL for repair or replacement within the warranty period.
Exchanges will be provided at our discretion and will be replaced with the same item wherever possible
If you decide the item you have received is unwanted it can be returned within 30 days providing it has NOT been opened or used in any way and is in its original packaging.
Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. Pilot are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.
• Despatch and Tracking
Orders received before 2pm will be despatched within 2 working days subject to stock availability. Weekend orders will be shipped on the Monday.
• Delivery Methods & Charges:
Pilot only charge per order and not per product ordered.
All charges will be made clear BEFORE asking you to finally confirm the payment of your items. If your country of origin is not listed please contact Pilot to see if we can arrange delivery to your destination.
Loss or damage:
If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full. Pilot must be informed within 7 days of receipt by either e-mail firstname.lastname@example.org or by telephone on 01243 870999 with confirmation in writing there-after. It is in your own interests to check the delivery immediately and notify Pilot of any problems.
Claims for missing items or the non delivery of complete orders must be made within 10 days of the despatch date. All trackable orders will have a P.O.D. signature showing the delivery date and who signed for it. P.O.Ds are supplied by the carrier and elapse after 10 days. Therefore claims for non delivery after 10 days from the date of despatch have elapsed cannot be accepted.
Data Protection Act:
The information requested on this site may be used by Pilot to confirm, update and enhance our customer records. Your DATA will never be passed onto any 3rd party requests. Information may also be disclosed and used for fraud detection purposes.
Title of goods does not pass to the purchaser until the goods are paid for in full. The responsibility and risk in the Goods shall pass to the buyer at the point of delivery and Pilot shall have no responsibility in respect of the safety of the goods thereafter.
• VAT & DUTY
All our store prices are VAT inclusive.
For export orders it is the responsibility of the customer to make sure he/she is aware of any duty charges that may be made by the country of origin on delivery. Pilot are not liable for any duty charges that may be incurred. If you are buying for business outside of the EC and have a registered VAT number we can supply on business terms without VAT. This cannot be done on this website.
Our VAT Number is : GB 692 685 679
Security of Credit Card Payment Options:
At the point where you confirm and request the purchase by pressing the 'send order' button you will be transferred to a 'SSL' secure sockets server. Any details that are received by this server will be encrypted by 1028 bit technology before being e-mailed to Pilot. You will know when you are sending secure information as the top bar in your browser will read "https: the 's' standing for secure. Your browser may also indicate this by showing an unbroken key or locked padlock in the bottom corner.
All contracts by Pilot for the sale of the goods shall be deemed in all respects to be contracts made, performed and contracted according to English Law.